Our Terms & Conditions set out the framework for living in and engaging with our care home.

• Admission: Residents are welcomed following an assessment to ensure we can meet their needs.
• Care services: We provide tailored care plans, reviewed regularly with residents and families.
• Fees & Payments: Fees are agreed in advance and may be paid via Direct Debit or other approved methods.
• Resident rights: Every resident has the right to dignity, respect, and participation in decisions about their care.
• Complaints: We encourage open feedback and have a clear complaints procedure to resolve concerns promptly.